The ETR may also include information about customers affected by flooding or structural damage, in the event that we determine that it's unsafe to energize without further repair. Please use the following to spread the word: About | Contact Us iOS app | Android Suggest | Recent Last Searched Popular Abbreviations Popular Categories. In most cases, our system automatically generates the initial ETR within minutes of a reported outage. Additionally, as crews arrive on-site and begin working on your outage, they may change your ETR. For information about specific outages, visit outage.precc.com and click on the outage marker that affects your area (see below). In large storms, multiple repairs at different locations on the power grid may be required to restore your power. Storms that bring lightning, high winds, ice, snow, or rain. Following this, scouts are assigned to work directly with storm teams in the field to help provide the detailed assessment and support needed to facilitate the restoration. Also refines individual, job level, regional (divisional and county) ETR and local/municipal (township/village) ETR as we complete our damage assessments and gather more information. We use an Estimated Time of Restoration (ETR) to gauge how long it takes to restore your power. Provides a Global (Island-wide) ETR that estimates power restoration to our customers. After a major storm, we may face hundreds individual repair jobs, and there are several steps before we can provide an ETR. We predict an estimated time of restoration for large areas of our service territory. An ETR is our best estimate, based on all available information, as to how long it’s going to take our crews to restore power. Estimated times of restoration (ETR) are based on information we receive from crews in the field as it becomes available. After the larger repair is made, we’ll continue to make other repairs, each with their own ETR, until power is restored to you. When your power is out we work as efficiently and safely as possible to restore your service in a timely manner. These estimates typically range from two to eight hours. Have you found the page useful?Please use the following to spread the word: Search for abbreviation meaning,word to abbreviate,or category.Shortcuts for power users - examples, International Customer Service Association, Organisation for Economic Co-operation and Development, American Board of Hair Restoration Surgeons, 1 other way to abbreviate Estimated Time of Restoration. However, after a major weather event, like a strong storm, blizzard, or hurricane, that requires more than three days to restore outages, PSEG Long Island: We're working to restore your power as efficiently and safely as possible. Increase your savings and bottom line with our rebates and incentives. You can check the status of your outage online, or (if you are signed up for outage texting) text “status” to 85700. Based on outage history, our average outage lasts approximately two (2) hours. Trees and branches that come into contact with electric lines. As we assess and repair damages, we'll update the ETR. If we estimate that we'll have power restored within 1 - 2 days, we may not use a global ETR. Animal contact with equipment and power lines. Your neighbors' power may be on a different circuit, or they may have a generator. Please note the restoration estimates on our outage map reflects the time the last customer in your town is expected to be restored, so we recommend logging in instead for a more personalized estimate. Top causes of power outages in our area include: PSEG Long Island to Reimburse Customers for Food and Medicines Spoiled During Tropical Storm Isaias. We do our best to keep you aware of updated information. We first assess the damage to major infrastructure on the electric grid. We'll update the ETR within 36 - 48 hours for outages expected to last more than five days. Estimated times of restoration (ETR) are based on information we receive from crews in the field as it becomes available. For any gas concerns please contact National Grid. When you report an outage to PSE&G, you will receive a system-generated ETR based on historical outage data. However, this does not include outages that are a result of a major storm. This initial ETR is based on the average time of restoration, and whether the outage is an isolated incident or part of a larger event. For the most accurate estimate for your own restoration time, please sign into your account to check your estimated restoration time.. They could need additional equipment or find the damage is worse than initially thought. Estimated Times of Restoration (ETRs) Providing customers with timely outage updates. We may have to update the estimate based on a number of factors, such as evaluation of damage from an onsite crew, changing weather conditions, additional problems that occur or any specialty crews or equipment needed for repairs once the damage is assessed. When our linemen must climb poles to install equipment, set poles by hand-digging, and run service wires to homes without using aerial lifts, power restoration takes longer. Residential Energy Affordability Partnership, I have service in Long Island or The Rockaways, NY, View All Customer Service Center Locations, Report and Check Power Outages - PSEG Long Island. Have you found the page useful? Homes with backyard service: Utility poles and equipment in backyards are more difficult to access.

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