The narrative of illness that patients tell their doctors is critically important. Editor's Picks: Science Fiction & Fantasy, Discover Book Picks from the CEO of Penguin Random House US. Dr. Ofri traces the path of how she refers to death, from her time as a student until she became a senior physician. If the examples Ofri draws on, and my continued lived experience as a patient are anything to go by, large gains can be made quite easily.

Can refocusing conversations between doctors and their patients lead to better health? The HPI is a story—there is a plot with twists and turns, challenges and conflicts. However, what patients say and what doctors hear are often two vastly different things. Can refocusing conversations between doctors and their patients lead to better health? Dr Ofri discusses the barriers to basic good-quality communication throughout her book: overflowing waiting rooms, fee-for-service, computer interfaces, paperwork and electronic medical record requirements. Once interrupted, a patient … Do you think that if Dr. Ofri had done things differently, the outcome might have been better? What causes the communication errors between Dr. Ofri and Mr. Amadou when he attempts to tell her his medical issues? If only more doctors could be (and write) like this!”—Oliver Sacks, author of Awakenings“[Ofri’s writing] about the emotional life of doctors and their patients, captivated me so much…Read[s] like a deftly crafted and luminously written novel.”—Caroline Leavitt, Boston Globe, CHAPTER 1Communication and Its DiscontentsCHAPTER 2From Both Sides NowCHAPTER 3It Takes TwoCHAPTER 4Now Hear ThisCHAPTER 5With All Good IntentionsCHAPTER 6What WorksCHAPTER 7Chief Listening OfficerCHAPTER 8Listen to MeCHAPTER 9Just the Facts, Ma’amCHAPTER 10Do No HarmCHAPTER 11What Lies BeneathCHAPTER 12The Language of MedicineCHAPTER 13Rushing to JudgmentCHAPTER 14Can It Be Taught?CHAPTER 15A Fragile Truce ShattersCHAPTER 16Can We Talk?AcknowledgmentsNotesIndex, Sign up for news about books, authors, and more from Penguin Random House, Visit other sites in the Penguin Random House Network. How could patients not know their diagnosis or the name of their doctor? Despite rapid advances in nearly every aspect of medical testing, diagnostics, imaging and treatment, the aural history provided by patients is still the mainstay of our process. For the doctor, briefly summarizing what the patient has said—the technique least used in the study with actors but the most effective—can work without taking as much time as we fear. At the top of the protocol would be ‘Introduce yourself to the patient’; and further down, ‘How might the patient be feeling today?’. Do you think that sharing personal information improves or harms the doctor-patient relationship? Dr. Benjamin Rush, a signer of the Declaration of Independence, was a prominent doctor in Philadelphia in 1793. By clicking Sign Up, I acknowledge that I have read and agree to Penguin Random House's Privacy Policy and Terms of Use. The researchers found that doctors’ most common strategy for conveying information was repetition.

Yet Ofri (What Doctors Feel, 2013), a Bellevue Hospital internist, cautions that the story the patient tells and the story the doctor …

Is this even possible? Amazingly, even these can be poorly communicated. Patients may wait to see the doctor because one small ailment doesn't seem that important or they don't want to pay for a visit. In one study, researchers dispatched a group of actors portraying patients into doctors’ offices along with tape recorders. Patients, anxious to convey their symptoms, feel an urgency to “make their case” to their doctors. “Her revealing doctor-patient stories often make her seem like the doctor that every patient wishes they had, and she draws on patient accounts to illustrate the problems that can arise in communication between doctor and patient. She concludes that “the process, not the product, was the most valuable part.” Do you agree with this? Ofri illustrates these benefits using a comprehensive evidence base, drawing on studies into all types of doctor-patient communication from numerous branches of medicine. Reporting on the latest research studies and interviewing scholars, doctors, and patients, Dr. Ofri reveals how better communication can lead to better health for all of us.

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