They supported me in opting out of the installation of a Smart Meter as I do not want to do this at this time. Government's smart meter roll out hit by lockdown: Installations crept up by just 0.4% in three months 'We fought for £9.5k refund': Insurers are unfairly rejecting claims for cancelled weddings

I recently had to speak to the lovely Rohit on live chat, and he was a star. Tend to ring when I am at work too. Some customers post updates stating that the problem had been resolved or had at least progressed somewhat. Second biggest increase in prices in 2017 according to the Telegraph. In the latest survey from expert reviewer site Which?, EDF ranked 27th out of 35 energy suppliers, beating fellow big six suppliers Npower and Scottish Power, and drawing with British Gas. There are no official figures on how … Thanks Ian! Used the text service rather than waiting for hours to speak to someone. Would definitely recommend . However, this still isn’t a bad score and matches those awarded to the other big six. If you ever need us in future please send another text and we'll get back to you ASAP :). We really appreciate this :), Hi Bernard, thank you for your fantastic review! Luckily with EDF, it’s really easy to submit meter readings both online and via the mobile app. I was very impressed with edfenergy, they heard my problems and acted swiftly to resolve them. EDF reviews on Trustpilot also praise the engineers in the field, stating the quality of work and service is very high. That’s 2,025 less than the same period last year. What an amazing review, thanks so much for rating us 5 stars :), Hi Wendy! Hope the rest of my experience is 5*, Was unable to read metre readings. Seriously impressed - don’t ever bother trying to make a call this service is the way forward! The main reasons for complaints in this period were as follows: EDF Energy stands out as the best of the Big Six energy suppliers. We have partnered with uSwitch, eneryhelpline & Migrate to provide home / domestic energy comparison services and Love Energy Savings for business energy comparison services. Want expert advice on which supplier is best before switching? News Politics All quick and simple to use. Fuel mix uses less renewable than average and a lot more nuclear. Poor customer service from start to finish in trying to arrange a smart meter fitting. Very kind,, helpful, & willing to resolve the issue for me I'm very bad with meter readings & technology but Rhiana made it very easy & straightforward to understand also bringing the price plan back down again. Speak to our energy experts and discover better energy. Note Power Compare is an information website only. I'm really pleased you're happy with your decision to switch to EDF. Moved to EDF a year ago, and my bills have been halved. This could be a pro or a con, depending on your focus. Designed for businesses moving into a new premises or just getting started. Review Centre shows 244 1 star reviews – most of the complaints detail poor customer service. Very good service, always managed to get to customer care rep in few minutes over chat considering current COVID situation. When it comes to contacting EDF, 68% of customers say they are satisfied with how accessible EDF is. I'm really pleased you got the support to update your Smart metering preferences :), Hi Simon, thank you for your great review and fantastic feedback! Situations such as the one described above are why it is important to supply accurate meter readings every month and not rely on estimated usage.

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