We have our own in-store service department.”. That can feel like a great bonus. Unfortunately, some people just want to have the upper hand in every perceived negotiation. If your price is different than a competitor, try letting the customer know why and what they are getting for the additional cost.

Perhaps there is a service or follow-up you can provide that will make the customer feel they are getting a longer-term commitment and more value. It could just be another way of saying “it’s too expensive” or “I can’t afford it,” but it could also be a red flag of trouble down the road.

If it appears that no price is going to be the right price today, try this response: “I completely understand that the cost would stretch your budget right now. Perhaps they're comparing your price to another that isn't an apples-to-apples scenario, and a detailed look at that can help resolve things. Discovery is the key... How to Drive Referrals, Reviews, and Better Customer Experience, How to Create Buzz around Your Sales & Promotions. When the dealer delivers, sets up, and installs, the spa customers know it’s been done right which will save them money in service calls for a cheaper model that is incorrectly installed. Reach out to me anytime and I’ll happily help you find the right spa for you.”. A graduate of UCM in Warrensburg Missouri, Lisa holds both a Bachelor’s and Master’s degree in English Composition and has previously taught English Composition at the university level. The customer will see that you value the relationship and really are trying to find a solution, and that, in the end, may be part of what they were looking for all along. It all boils down to the quality of the product vs the quantity of money the customer wants to spend. This is a good time to give them a detailed side-by-side comparison of your brand and the online or big box brand. © 2020 American Express Company. ©Copyright 2019 Power Per Square Foot & Bullfrog Spas, False Beliefs that Kill Sales (Are they yours or your prospects?). Here we have 5+ letters for announcement of price decrease for customers. If your customers aren't opening up about their needs, consider all the ways you can add value that don't involve price—and be prepared to use these as variables in the discussion.

If they are unwilling to state a specific budget or give a price range, they may not know what they want or how much they can spend. Arant responds by explaining that “our brands are high-end with better quality, latest technology, built to last, established brand, better reputation, and the brand is not going anywhere unlike many big box spa brands that go out of business. Lisa Garnier is a freelance writer and research expert. If the current state of the supplier's market means prices are falling, point this out. What, specifically, are you looking for in a spa today?”. All users of our online services subject to Privacy Statement and agree to be bound by Terms of Service. Here’s how you should respond: An appropriate and effective response is to ask them “compared to what?” Take this example response: “I understand that a spa is a big investment, and I can assure you that our product offers advantages you won’t find in a lower-cost alternative. Perhaps there are timelines that can be adjusted so the work is done faster than anticipated. For customers, it can be frustrating to hear a price without some kind of reasoning behind it. © =date('Y');?> Sunrise Consultancy Services, Write an email to handle customer asking for more Discount, Re: Write an email to handle customer asking for more Discou, Regarding handling a customer asking for more discount, Reverse Marketing - New Concept by Fundoodata.com, Some Motivational Stories / Stressbusters / Facts. Arant provides these comparisons to her customers to ensure they know what they’ll get for their money: Additionally, customers often don’t take into consideration delivery, setup, and installation costs. She writes articles, blogs and web content for a variety of businesses and industries. Learn how your comment data is processed. Write an email to handle customer asking for more Discount #1 Post by Expert - Fundoodata » Thu Jul 31, 2014 11:05 am Write an email with subject line to your prospect so that you can convert, who is adamant to have 30% discount whereas, as per company policy you can give only 20%.

Whether it's after-care follow-up or perhaps future work that you know they will be looking for, if the customer knows you care about them and about the work you are doing, you could earn a customer for life. Whatever price you give them, their first response is always to whack it back. Explain what the cost involves and why it is what it is.

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