There are many more details I could include (I think I have already rambled) but the moral of the story is… DO NOT USE ORBITZ. LEWIS CENTER, OHIO -- I will never book with Orbitz again!!! My kids were so excited because they didn’t go anywhere during the pandemic. Then, AFTER A WEEK passed, and my flight was in next 18-20 hours, I am getting a mail from them, NOT EVEN A CALL ! At first I assumed that it was a mistake on Alaska Air's part. United Airlines, after about an hour and half was unable to help me at the airport (they tried very hard) because I booked through Orbitz they could not separated the two person itinerary so I could rebook. Orbitz make me wait about so-called Credit validity and additional terms attached to my airline credit, BUT that's not up for debate. I booked a hotel stay through orbitz to stay in huatulco, orbitz is the biggest scam in the world. So I've paid $734 for a rental car that I was told would be $162 before I went to pick it up. Orbitz confirmed to us that a refund would be sent within 30. This most recent time they messed up my reservation which caused the airline the cancel it and then told me that because the flight went up in price I needed to pay the difference for their mistake. Use Expedia. Mind you this an hour and a half past book in time and I have already booked another room then when I contact owner of property, she says she is registered with the company HomeAway and knows nothing of Orbitz and not affiliated with them at all.

Instead of cancelling the flight, Aer Lingus only 'delayed' it by 20 minutes even though there were travel restrictions at that time that meant we physically could not go to Ireland/Scotland, even if we wanted to risk our lives in the middle of the pandemic. Then you have to start over with a new agent. So that forces me to call the Philippine call center and get someone who insists on reading from a script and quoting me much more money to change a flight. Should Orbitz treat customer like that? Flights not available. I have done business with Orbitz for a number of years. WOW, Orbitz has taken a great business model and turned it into trash with fraud and the worst customer no-service on the planet. LIE #2. The booking process is generally easy. So i was so confused that why i cannot get a money refund because when i called to Asiana airline, they told me that they can give me full refund of my ticket, but because of i bought through Orbitz, i need to talk with Orbitz team. My suggestion is that when you book airfare you see what they charge, and if they attempt to add the rip-off fee that you then go and book direct with the airline and you will save some good money. TEXAS -- I booked a room in a home through Orbitz for a weekend. I then proceeded to request a copy of the details showing me $250 taken off my hotel portion or the package and he said "he couldn't show it to me but it was there"… I called him a liar when he said he couldn't or wouldn't provide the details and third, he told me that "the $250 was taken off when Orbitz and Comfort Inn Suites negotiated a special price between them and the $250 was taken off before I saw the $1472 total price" and I told him, "then why do I get a promotion code when I go to pay." Cant use one of them now bc the charge was 9.3k which is pending. Terrible service they cancelled my trip because there’s no flights but never refunded my money they gave me credit to use for my next trip and that’s after I had paid 200 for insurance that’s none refundable Never using this website again. Orbitz never calls you back or reply to your emails.

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