Related: Problem-Solving Skills: Definitions and Examples. Encourage thoughtfulness, and don’t feel the need to fill in awkward silences when dealing with a topic that doesn’t necessarily have an easy answer. The other individuals involved might think that you are neglecting the problem. Negotiating is defined as methodically deliberating various options and deciding on one if possible (Seifert & Sutton). Perspectives are neither right nor wrong. In one way or another, we are faced with many types of conflict in our day to day lives. Here are a few tips for dealing with conflict that’ll keep you from stressing out and reacting instinctively: A conflict-driven discussion just took place in a meeting, over email, or between you and a client: your first step should be to take a deep breath and think about your reaction to the situation.

Setting goals can help you gain both short and long term achievements. There was once a time a former manager of mine hung up the phone on the project team in a middle of a conference call, essentially storming out in the middle of a heated discussion.

Earn Transferable Credit & Get your Degree. Although different conflicts may require different ways to handle them, this is a list of fundamental strategies that may be implemented when handling a conflictive situation: A conflict is a common phenomenon in the workplace; as mentioned before, it can occur because of the most different grounds of diversity and under very different circumstances. Avoiding is mostly used when the perceived negative end outweighs the positive outcome. What Is the Connection between Conflict Resolution and Negotiation? It also requires giving encouragement to the student by letting them tell their story, and paraphrasing what the student says so that an unbiased conclusion can be made.

This helps close out the conversation and make sure everyone is accepting of the place you’ve gotten to now that the conflict has passed. Dig into those silences when having a difficult conversation so that the others involved have a chance to reflect and consider their responses. Compromising is about coming up with a resolution that would be acceptable to the parties involved. It may be appropriate in some situations but it shouldn’t come to a point wherein the aggressor becomes too unreasonable. While we aren’t the cure-all for conflict, we often have the benefit of a multi-faceted perspective on the situation which can put us in a solid position to help, if we’re equipped with the right conflict resolution techniques. Within Peace and conflict studies a definition of conflict resolution is presented in Peter Wallensteen's book Understanding Conflict Resolution: "[Conflict resolution is] a social situation where the armed conflicting parties in a (voluntarily) agreement resolve to live peacefully with – and/or dissolve – their basic incompatibilities and henceforth cease to use arms against one another"[16], 'The conflicting parties' concerned in this definition are formally or informally organized groups engaged in intrastate or interstate conflict. Avoiding allows them to ignore that there is a problem.

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