By Jon McNamara “Related and Sponsored Links” are listed below. Customers will not see changes in their utility rates. If you have questions on the changes or your bill, please call Customer Service at (816)325-7930. The new envelopes are 6x9.5 inches, larger than current envelopes. Sign up to know what's going on in your neighborhood. We appreciate your patience as we assist our customers in understanding the new system and its changes. Independence Utilities Customers will soon see new utility bill.

2. Those who receive an electronic bill will need to re-register with their new account and customer information. To post your recommendation, please sign in or join your neighborhood on Nextdoor. If you are expecting your bill in the mail and have not yet received it, we will get the information to you as quickly as possible. 3. Customers should note a few important changes: Customers utilizing their bank’s online bill payment system will need to use a combined customer and account number as their new account number on their bank’s website.

They will receive a new account number, and access codes will no longer be needed. Create an Account - Increase your productivity, customize your experience, and engage in information you care about. 3. Those who have signed-up through the City for automatic electronic payments will not need to update their bank information. To post your recommendation, please sign in or join your neighborhood on Nextdoor. You can see a digital description of the new bills and a detailed overview of each part of your bill here, indep.us/newutilitybills2018. Those who receive an electronic bill will need to re-register with their new account and customer information. Tenant/Rental Property Online Complaint Form. Customers will not be penalized for this delay. 2.

The Waste Water Treatment Plant is a fully automated, state of the art facility that treats all the raw sewage generated in the community. 23 May 18. Customers utilizing their bank’s online bill payment system will need to use a combined customer and account number as their new account number on their bank’s website. The City of Independence also offers Late Fee Waivers for customers who receive retirement benefits, a pension, or social security as their sole source of income. The City of Independence Water and Sewer Department is responsible for the installation, operation and maintenance of the water and sewer mains.

It is formatted as your customer number, followed by a dash, then your account number. The new envelopes are 6x9.5 inches, larger than current envelopes.

City of Independence Utility Customers will see a new utility bill and envelope in the mail beginning the week of May 21. If you have received a version of the newly formatted bill you will find your new information in the upper right hand corner. In an effort to ensure bills are as accurate as possible for all customers, bills have been delayed. Customers whose bills are due during this period are welcome to utilize drop boxes at the Independence Utility Center and City Hall. 1. Customers will still be able to pay in person once the new billing system is in place at the Independence Utilities Center, 17221 E. 23rd Street, or City Hall at 111 East Maple Avenue.

Customer Service Offices as well as online and phone payments will shut down on Friday, May 18, through Monday, May 21, for the transition. Customers will not see changes in their utility rates. Remember Login. Utility bill payments may be made over the phone at 1-844-215-7377, online at Online Bill Pay, or dropped off at our two drop box locations: 811 W Laurel Street, and 120 N. 6th Street.To start, stop, or transfer service call 620-332-2500, Option 3, Monday - … 5. Utility bill payments may be made over the phone at 1-844-215-7377, online at Online Bill Pay, or dropped off at our two drop box locations: 811 W Laurel Street, and 120 N. 6th Street. The Water Treatment Plant provides clean, safe drinking water, exceeding all State and Federal guidelines in quality and clarity. Drop boxes are available at each location as well. The City of Independence is asking for the continued patience of its utility customers as staff works through the rollout of the updated billing system. 1. Register; Retrieve Password; Register | Forgot Password | Forgot Username Those who have signed-up through the City for automatic electronic payments will not need to update their bank information. You will need your old 16 digit account number to complete the registration process. The City of Independence is asking for the continued patience of its utility customers as staff works through the rollout of the updated billing system.

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