As of the 31st August 2012, you will not be able to top up your card at your local shop. If some or all of your lights and/or electrical appliances have gone off as well as your meter, you should check the trip switches in your fuse box. If neither of the above cases apply, please get in touch by clicking the Chat button on the right. Error messageIf your meter display shows an error message, get in touch by clicking the Chat button on the right. Make sure you're not overpaying for your energy and switch to a fixed deal now. Can I switch to a cheaper prepayment energy plan? This means that as well as paying the unit rate for the energy you use, you'll pay a little extra to go towards what you owe. helping customers to manage their debt and energy usage; above average costs for your gas and electricity; the best energy deals on the market aren't available to prepayment meter customers; they can be inconvenient because you have to go out to top up electricity or gas keys and smartcards (if your supplier doesn't offer app top ups); if you can't reach a shop to get an electricity or gas top up, your energy can be switched off temporarily; older meters need to have their prices updated manually after price rises or drops, which can take months. Put the key or card into your meter. Enter your postcode below to get started. Gas meters hold a maximum of £999. If you don't allow your electricity supplier to change your meter, you'll lose your electricity supply when your credit runs out as you'll no longer be able to top up your card. There are three main types of prepayment meters: key meters, smart card meters and smart prepayment meters. Corporate Romania. Tariff info, our price promise and your rights. Some older prepayment meters are coin operated, meaning you put money straight into the meter itself (this is becoming more rare). Activating your card. If the machine at your usual top-up outlet isn't working, you can find another Payzone, PayPoint or Post Office outlet. Prepayment meters are a type of domestic energy meter that requires users to pay for energy before using it. - If the switches have tripped, reset them – or ask your landlord or an electrician to do this for you. How does emergency credit work on a gas prepayment meter? - My meter is damaged- My gas prepayment meter has a blank display- My prepayment key isn't working, (This information is for prepayment meters only; it's not for pay-as-you-go smart meters.). We will also ensure you have a new key when your new meter is installed. Please act NOW and call us for free on 0800 073 3000 from a landline or 0330 100 3000 from a mobile to arrange for your meter to be exchanged. Go I've a faulty electricity prepayment meter or key – what do I do?

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